Kaleske legal centre
Legal policies and service terms
Review the rules that apply to using our services, completing a purchase, working with a supplier, protecting personal information and resolving a concern.
Core legal policies
Operator information, use of the services, privacy, cookies, payments and complaints.
Legal Information
Identity of the Operator, contact channels, brand roles, and applicable registration and authorisation details.
Read policyTerms of Use
Rules for use, contract formation, accounts, orders, payments and allocation of responsibility.
Read policyPrivacy Policy
How personal data is collected, used, retained, shared, transferred and protected, and the rights of individuals.
Read policyCookie Policy
Categories, purposes and duration of cookies and similar technologies, user choices and third parties.
Read policyPayment Security and Terms
Roles of the Operator and authorised payment provider, authorisation, settlement, errors, refunds and disputes.
Read policyComplaints and Dispute Resolution
A fair process to submit, investigate, escalate and resolve complaints without restricting lawful remedies.
Read policyCommercial policies
Clear purchase, reservation, delivery, cancellation and refund rules for each service category.
Refund and Cancellation Policy
Transparent refund statuses, deadlines, deductions, payment route and mandatory rights.
Read policyTours and Travel Packages
Tour operator or travel-agent role, itinerary, changes, documents, insurance and traveller rights.
Read policyBus and Flight Tickets
Ticket-agent terms for passenger details, baggage, changes, no-shows and refunds.
Read policyEvent and Concert Tickets
Seller and organiser roles, admission, transfer, schedule changes, cancellation and venue conduct.
Read policyAccommodation Reservations
Provider identity, room type, price, check-in, guarantee, cancellation, damage and supplier changes.
Read policyShop Shipping and Returns
Goods sales, product information, delivery, risk, defects, conformity and lawful returns.
Read policySIM Cards and Digital Products
Activation, compatibility, coverage, identity checks, use, security and refunds for digital products.
Read policyAdvertising Services
Orders, advertising claims, content rights, approval, placement, changes and responsibility.
Read policyEducation and University Services
Scope of advice or teaching, admission, documents, tuition, third-party institutions and no guaranteed outcome.
Read policyInternational Payment Assistance
Limited administrative assistance, actual payer, rates and fees, compliance checks, no custody and refunds.
Read policyService-specific frameworks
Detailed terms for property, rentals, logistics, marketplace activity, safety and acceptable use.
Kaleske House Brokerage
Broker role, property information, independent checks, two-sided commission and conflicts.
Read policyRental Contract Framework
Essential lease checklist, handover, deposit, repairs, charges, termination and registration.
Read policyCargo, Freight and Logistics
Forwarder or carrier role, cargo declaration, packing, customs, insurance, loss and claims.
Read policyMarketplace and Third-Party Suppliers
Seller identity, intermediary role, contract, listings, payment, disputes and allocation of responsibility.
Read policyCustomer Conduct and Safety
Safe and respectful conduct, incidents, vulnerable persons, proportionate measures and authority cooperation.
Read policyForce Majeure and Events Beyond Control
A limited definition, notice, mitigation, partial performance, cost, refunds and termination for events beyond control.
Read policyAcceptable Use Policy
Lawful and fair use, fraud and abuse prohibitions, proportionate protection, suspension and appeal.
Read policyIntellectual Property
Ownership of materials and marks, limited user licence, submitted content, third parties and infringement notices.
Read policy