Kaleske Legal Center
Kaleske Legal Policies and Terms
Review the rules that apply to using Kaleske, placing requests or orders, making payments, booking services, protecting personal information, cancelling services and resolving complaints.
Core Legal Policies
Terms of use, operator information, privacy, cookies, payments, responsibilities and the process for submitting and resolving complaints.
Legal Information
Identity of the Operator, contact channels, brand roles, and applicable registration and authorisation details.
Read Full PolicyTerms of Use
Rules for use, contract formation, accounts, orders, payments and allocation of responsibility.
Read Full PolicyPrivacy Policy
How Kaleske.com collects, uses, retains, shares and protects personal data and the rights available to individuals.
Read Full PolicyCookie Policy
Categories, purposes and duration of cookies and similar technologies, user choices and third parties.
Read Full PolicyPayment Security and Terms
Roles of the Operator and authorised payment provider, authorisation, settlement, errors, refunds and disputes.
Read Full PolicyComplaints and Dispute Resolution
A fair process to submit, investigate, escalate and resolve complaints without restricting lawful remedies.
Read Full PolicyPurchase, Booking and Payment Terms
Rules covering requests, pricing, payments, order or booking confirmation, changes, cancellations, refunds and service-specific commercial conditions.
Refund and Cancellation Policy
Transparent refund statuses, deadlines, deductions, payment route and mandatory rights.
Read Full PolicyTours and Travel Packages Policy
Tour operator or travel-agent role, itinerary, changes, documents, insurance and traveller rights.
Read Full PolicyBus and Transport Ticket Terms
Ticket-agent terms for passenger details, baggage, changes, no-shows and refunds.
Read Full PolicyEvent and Concert Ticket Terms
Seller and organiser roles, admission, transfer, schedule changes, cancellation and venue conduct.
Read Full PolicyAccommodation and Apartment Booking Terms
Provider identity, room type, price, check-in, guarantee, cancellation, damage and supplier changes.
Read Full PolicyExchange Rate and Currency Conversion Terms
Rules for using exchange-rate information and currency-conversion tools on Kaleske.
Read Full PolicyService-Specific Terms
Additional conditions for tours, accommodation and property services, events, marketplace activity and other services that require specific operational or contractual terms.
Accommodation and Apartment Rental Rules
Rules for enquiries, bookings, handover, use, damage, deposits and responsibilities for apartments and accommodation offered through Kaleske.
Read Full PolicyThird-Party Service Providers
Rules governing Kaleske's work with hosts, event organisers, tour providers, carriers and other independent service providers.
Read Full PolicyCustomer Conduct and Safety
Safe and respectful conduct, incidents, vulnerable persons, proportionate measures and authority cooperation.
Read Full PolicyForce Majeure and Events Beyond Control
A limited definition, notice, mitigation, partial performance, cost, refunds and termination for events beyond control.
Read Full PolicyAcceptable Use Policy
Lawful and fair use, fraud and abuse prohibitions, proportionate protection, suspension and appeal.
Read Full PolicyIntellectual Property and Kaleske Content
Ownership of materials and marks, limited user licence, submitted content, third parties and infringement notices.
Read Full Policy