Acceptable Use Policy

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

A user may use the surfaces for lawful purposes in accordance with this policy, service terms and others' rights. It covers online and in-person conduct connected with orders, accounts, content, messages, payments, listings, reservations and interaction with staff or suppliers.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

Fraud, impersonation or forged documents, unauthorised payment, money laundering or sanctions evasion, purchases for prohibited activity, intellectual-property or privacy infringement, malicious software, deliberate disruption, unauthorised bulk extraction, unauthorised access, harassment, threats, discrimination, fake reviews and refund abuse are prohibited. Security research requires written permission and an agreed scope.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

A user must keep contact details current, protect sign-in credentials and report suspicious activity to [email protected]. The Operator fairly reviews reports, preserves necessary evidence and avoids excessive action. Reporting must be in good faith and must not be used to silence lawful criticism or legitimate competition.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

For immediate risk or serious breach, the Operator may restrict activity or an account, hide content or pause an order; action must be proportionate, as temporary as possible and related to the risk. Unless notice would prejudice safety or a lawful investigation, the reason, duration, order effect and appeal to [email protected] are given. Amounts for unperformed services are settled under law.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

The Operator may cooperate with a supplier or competent authority where validly required or necessary for protection, but shares only what is needed. Enforcement does not remove mandatory consumer rights, lawful whistleblower protection, legitimate expression or access to remedy.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.