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Travel and Services in Armenia with Kaleske

Tours, apartment rentals, events, exchange rates and practical travel guides for Armenia and Yerevan.

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Travel & Services

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Kaleske

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Privacy PolicyTerms of Use

© 2026 — All rights reserved by ANQ.am Limited Liability Company.

All Legal PoliciesService-Specific Terms
Service-Specific TermsAccepted at Checkout

Acceptable Use Policy

Lawful and fair use, fraud and abuse prohibitions, proportionate protection, suspension and appeal.

Effective Date
August 14, 2026
Version
1.0.0
Last Reviewed
August 14, 2026

Transaction-Specific Terms Are Shown Before Confirmation

These policies provide the general framework for using Kaleske. Variable details such as the final price, availability or capacity, responsible service provider, cancellation conditions, payment deadline and other service-specific terms are shown with the relevant offer, order or before final payment and confirmation.

Submitting a Purchase Request Does Not Confirm an Order or Payment

For products or services that require availability, pricing or delivery confirmation, submitting a request only starts the review process. No purchase or reservation is considered final until the applicable terms, final amount and payment method have been confirmed and any required payment has been successfully verified.

1

Scope and roles

Kaleske is a commercial brand and digital platform operated by ANQ.am Limited Liability Company and is not a separate legal entity. This policy applies only to Kaleske.com and services offered under the Kaleske brand on that domain.

A user may use the surfaces for lawful purposes in accordance with this policy, service terms and others' rights. It covers online and in-person conduct connected with orders, accounts, content, messages, payments, listings, reservations and interaction with staff or suppliers.

2

Essential information and contract formation

Before a final commitment is created, the service description, responsible party, amount and currency, mandatory charges, performance date or period, material restrictions, and cancellation or refund rules are shown or recorded in the order confirmation. Submitting a form, message or enquiry alone does not create a confirmed booking, purchase or contract.

Fraud, impersonation or forged documents, unauthorised payment, money laundering or sanctions evasion, purchases for prohibited activity, intellectual-property or privacy infringement, malicious software, deliberate disruption, unauthorised bulk extraction, unauthorised access, harassment, threats, discrimination, fake reviews and refund abuse are prohibited. Security research requires written permission and an agreed scope.

3

Performance and customer responsibilities

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

A user must keep contact details current, protect sign-in credentials and report suspicious activity to [email protected]. The Operator fairly reviews reports, preserves necessary evidence and avoids excessive action. Reporting must be in good faith and must not be used to silence lawful criticism or legitimate competition.

4

Changes, cancellation and refunds

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

For immediate risk or serious breach, the Operator may restrict activity or an account, hide content or pause an order; action must be proportionate, as temporary as possible and related to the risk. Unless notice would prejudice safety or a lawful investigation, the reason, duration, order effect and appeal to [email protected] are given. Amounts for unperformed services are settled under law.

5

Third parties, liability and mandatory rights

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

The Operator may cooperate with a supplier or competent authority where validly required or necessary for protection, but shares only what is needed. Enforcement does not remove mandatory consumer rights, lawful whistleblower protection, legitimate expression or access to remedy.

6

Complaints, governing law and language

Send a complaint to [email protected] with the order or tracking number, a clear description, relevant evidence and the requested remedy. Kaleske's target is to acknowledge receipt within 2 business days and provide a substantive response within 10 business days. A complex matter may take longer with notice and reasons. The laws of the Republic of Armenia govern without removing any mandatory right or jurisdiction required by law.

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On This Page

  1. 1Scope and roles
  2. 2Essential information and contract formation
  3. 3Performance and customer responsibilities
  4. 4Changes, cancellation and refunds
  5. 5Third parties, liability and mandatory rights
  6. 6Complaints, governing law and language

Have a Question About This Policy?

Send us the service name, order number or tracking code, if available, and a description of your question so the Kaleske team can review the relevant case.

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