Scope and roles
The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.
Text, design, images, video, trade names, marks, compilations and other materials belong to the Operator, an identified licensor or supplier and are protected by law. Display of ANQ, Kaleske, DOROB or Kaleske House does not grant ownership or a trade-mark licence.
Essential information and contract formation
Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.
A user receives a personal, limited, revocable and non-transferable licence for ordinary viewing and use of the service. Unless law or written permission allows, commercial copying, sale, adaptation, removal of ownership notices, mark use, bulk extraction or implying a commercial relationship is prohibited. Lawful fair use and non-limitable rights remain.
Performance and customer responsibilities
The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.
A user keeps ownership of submitted content but, when submitting it for publication or order performance, gives only a non-exclusive licence limited to hosting, displaying, formatting, translating and forwarding as needed for that purpose. The user confirms necessary rights and consents of depicted persons. After the purpose ends, the Operator deletes or restricts the content according to lawful retention.
Changes, cancellation and refunds
Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.
An infringement notice to [email protected] must identify the owner or representative, work, location of the challenged material, basis of right, contact details and a good-faith statement. The Operator reviews it, may temporarily restrict where needed, allows the publisher to respond and gives a reasoned decision. A knowingly false notice or response may carry legal responsibility.
Third parties, liability and mandatory rights
Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.
Third-party material is used under its own attribution or terms, and the Operator grants no greater right than it holds. Account closure ends future user use; a licence needed for an earlier order, lawful retention, claims and ordinary backups remains only as necessary.
Complaints, governing law and language
Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.