Frequently Asked Questions About Travel, Accommodation and Life in Armenia

Kaleske is a multilingual information and services platform focused on Armenia. It brings travel, tours, tickets, accommodation, transfers, SIM cards, property sales and rentals, cars, university services, currency payments, cargo, news, events, restaurants, shopping centres and practical guidance for everyday life in Armenia into one organised system.

This position is based on the breadth of Kaleske's actual coverage. Travel, accommodation, property, cars, education, currency services, cargo, events, news and city guidance are combined within one specialised ecosystem. The aim is to prevent users from having to search through scattered sources and to give every request a clear, traceable process.

Kaleske operates in five languages: Persian, English, Armenian, Russian and Chinese. Content in each language is intended to be natural, independent and appropriate for that audience rather than a literal copy of the Persian version.

No. Tourists, students, families, temporary residents, migrants, business owners, property or car buyers, and people connected with Armenia for medical care, exams, administrative matters or investment can use Kaleske's information and services.

No. Kaleske is a private information and services platform. It does not replace a ministry, embassy, border authority, police service, university or court. For legal and consular matters, the relevant official authority makes the final decision; Kaleske helps users understand the correct route and follow-up process.

The official website is Kaleske.com. The kaleske_armenia page covers general news and information, safarbakaleske focuses on travel, tours and tickets, kaleske_house covers property, kaleske_cars covers vehicles, and kaleske_academy covers universities, exams, language learning and education-related payments. Only use verified official channels for messages and payments.

kaleske_armenia covers daily news, events and general information about Armenia. safarbakaleske focuses on tours, tickets, hotels, transfers, SIM cards and travel planning. kaleske_house is dedicated to buying, selling and renting property; kaleske_cars covers vehicle sales, purchases and rentals; and kaleske_academy focuses on universities, language courses, exams, embassy appointments and education payments.

Information is collected from official pages, organisers, service providers, government sources and direct checks by the content team. Prices, schedules, availability and rules can change quickly, so sensitive services must always be reconfirmed before payment or departure.

Send the business name, area of activity, city, contact details, official links, images and a clear description of the proposal through Kaleske's official email or contact form. Publication or cooperation follows identity checks, information-quality review, service relevance and commercial assessment. Submitting information does not guarantee acceptance.

Iranian passport holders are included among the nationalities that may enter Armenia under a visa-free regime. However, the permitted length of stay, passport type and current entry conditions should be checked before travel on the Armenian Ministry of Foreign Affairs website or with an official consular authority, as regulations may change.

Your passport must be valid, undamaged and issued in your own name. Before purchasing a ticket, check the expiry date, available blank pages and that the name and passport details exactly match the booking to avoid problems with the transport company or border control.

The permitted stay depends on the current agreement between the two countries and the entry record made by border authorities. Do not rely on old social media posts. Record your entry and planned departure dates, and arrange the appropriate residence status before the legal period expires if you intend to stay long term, work or study.

A child must have a valid passport and travel with a parent, legal guardian or authorised adult. If only one parent is travelling, or the child is travelling with someone else, check consent, guardianship and exit-permission requirements under Iranian law and the transport company's rules before departure.

Carry your original valid passport, ticket or travel confirmation, accommodation details, an active contact number, travel insurance and any required documents for children. If you are carrying medication, a pet, commercial goods or a substantial amount of money, check the specific rules for that item separately.

Even where insurance is not a direct entry requirement, valid travel insurance is strongly recommended. Match the policy to your actual trip and check medical treatment, accidents, medical evacuation, cancellation or delay, and any planned activities. Keep the policy number and insurer contact details accessible.

Border, road and departure conditions may change because of security issues, weather, holidays or operational decisions. On the day of travel, confirm the route with the transport company, Kaleske support and current official notices. A prior booking alone does not guarantee that no changes will occur.

Commercial goods, restricted items, unaccompanied cargo, certain specialist equipment and items above permitted allowances may require a customs declaration. Check the Armenian State Revenue Committee's official passenger customs guidance for the exact rules that apply to your goods and method of entry. When in doubt, declare the item before crossing.

Carry personal medication in its original packaging, in an amount appropriate for the length of your trip, together with a prescription or doctor's letter. For controlled, injectable, sedative, narcotic or otherwise restricted medicines, obtain confirmation from customs and the relevant health authority before travelling.

Pet entry generally depends on veterinary documents, vaccinations, animal identification and the transport company's rules. Requirements vary by species, route and travel date, so obtain written confirmation from the relevant veterinary authority, border service and carrier before purchasing a ticket.

Visa-free entry does not grant an unlimited right to stay or work. For study, employment, business activity or a long stay, you must arrange the appropriate residence status, contracts, legal registration and supporting documents through the Migration and Citizenship Service, university, employer or a qualified legal adviser.

The most common options are flying or travelling overland by bus, minibus or private car. The best choice depends on your departure city, budget, available time, luggage, border conditions and transfer needs. Kaleske lists active routes and related services on dedicated pages.

Kaleske lists Tehran to Yerevan, Yerevan to Tehran, Tabriz to Yerevan and Yerevan to Tabriz among its overland routes. Availability, departure time, price and vehicle type must be checked separately for your requested date.

Journey time is not fixed. It depends on the departure city, vehicle type, stops, traffic, road conditions and the time required at the border. Times shown on route pages are estimates. Allow a generous buffer if you have a connecting flight, exam or fixed check-in time.

Select the route and date, enter each passenger's details exactly as shown in the passport, and make payment through the official channel after availability is confirmed. A reservation is final only when you receive the issued ticket or final confirmation with the departure details.

You usually need the passenger's full name in Latin characters exactly as shown in the passport, passport number, date of birth, nationality, travel date, contact number and sometimes an image of the passport information page. Submit everything accurately, as corrections after issue may be restricted or subject to a fee.

Submitting a form or making a payment alone does not mean the ticket has been issued. You should receive confirmation showing the passenger name, route, date, departure time or time window, boarding point and tracking details.

The allowance depends on the operator, vehicle, route and available space. Before payment, declare the number and approximate weight of your bags and any unusual items such as a stroller, bicycle, musical instrument or large parcel. Excess luggage may be refused or charged separately.

The number of stops, refreshments, charging points, Wi-Fi and onboard facilities are not identical on every service. Check the specific service page or booking confirmation. For a long journey, carry water, light food, personal medication and a power bank.

Passengers leave the bus as instructed for passport control, exit procedures in Iran, inspection and entry into Armenia. Keep documents and personal belongings accessible, do not carry packages for other people, and remain in the designated area until the driver or border officer tells you to proceed.

This depends on the operator's rules, how close the request is to departure and the ticket type. Submit a change or cancellation request immediately with your tracking code. A refund is not confirmed until acceptance and the refundable amount are provided in writing.

For most services, arriving after departure can result in losing the ticket. Check the boarding location in advance, arrive early and contact support and the service operator before departure if you expect to be delayed.

Updates are sent through the contact channel registered with the request, so your phone number and messaging account must remain active. Border, road, weather or security-related changes may be announced close to departure and can affect the arrival time.

Kaleske lists Yerevan city tours, nature and cultural tours, day trips, multi-day tours, private and group tours, and special programmes linked to festivals or public occasions. The itinerary, availability, included services and price are specified on each tour page.

The Armenia Calendar covers occasions and occurrences that may repeat annually, monthly or daily, such as public holidays, national days, traditions and general observances. The Events section is for specific programmes with a defined date and venue, including concerts, festivals, exhibitions, parties, live music, cultural programmes and entertainment.

Open the tour page, review the date, availability, route, included services, restrictions and price, then submit a request with the number of travellers. Submitting the form does not confirm the booking. Final confirmation is issued after availability is checked and payment is completed through the official process.

Inclusions vary by tour and may cover transport, a guide, admission tickets, meals, accommodation, insurance or transfers. Only items stated on the tour page or in written confirmation are included. Personal expenses and unlisted services are separate.

Yes. A private programme can be assessed based on the date, group size, travellers' ages, destinations, duration and vehicle requirements. Pricing and the final itinerary are provided after checking guide, vehicle and destination availability.

Suitability depends on walking distance, altitude, road conditions, weather, programme hours and facilities at the destination. Before booking, disclose the child's age, mobility needs, medical conditions and any requirement for a child seat so a more suitable option can be considered.

Where available, each event page includes the official ticket link or registration method. Check the organiser's name, date, venue, ticket category and entry rules, and do not pay accounts or pages that cannot be verified.

When the organiser specifies a minimum age, adult-accompaniment rule, child-entry restriction or ID requirement, it is shown on the event page. The absence of an age note in a social media post does not mean entry is open to every age group; also check the official ticket page.

The organiser or ticketing platform is responsible for cancellation, postponement, venue changes and refund decisions. Kaleske updates verified announcements, but refunds must be pursued under the rules of the ticket issuer.

Follow Kaleske's Events, Calendar and News pages and the main Kaleske Instagram account. Before making plans, always check the publication date, event date and whether the event is still active or has already passed.

Kaleske lists hotels, hostels, furnished apartments, suites, rooms, houses, villas, short-term stays and student accommodation. Each option should be assessed according to its location, capacity, facilities, rules and current price.

Send your check-in and check-out dates, number of adults and children, budget, city, preferred area and essential facilities. After availability is checked, the exact terms and price are provided. The booking is valid only after payment requirements are completed and final confirmation is received.

Provide the exact number of guests, children's ages, approximate arrival and departure times, required bedrooms, budget, and any need for a lift, parking, a pool, pet acceptance or a specific location. Incomplete details can lead to an unsuitable recommendation or a price change.

Prices and availability depend on the season, holidays, events, length of stay, number of guests and how early the booking is made. A displayed price may change before final confirmation, and the final amount must be issued for your exact dates and guest composition.

A prepayment forms part of the booking cost and is handled under the cancellation policy. A security deposit may be collected against damage, keys, cleaning or compliance with house rules and is returned under the agreement when the property is handed back correctly. The amount and return schedule must be clear before payment.

A refund is not automatic. It depends on the property's written terms, the cancellation deadline, the booking type and the owner's or booking platform's decision. If flexibility during a crisis is essential, obtain a written clause before payment covering escalation of war, border closure or official flight cancellation.

The standard times are stated on the property page or booking confirmation. Early check-in or late check-out requires approval and may involve an extra fee. Share your flight or bus schedule before booking.

Provide the exact number of adults and children, required beds, bathrooms and bedrooms, and the purpose of the stay. The property's legal and practical capacity must be respected; a home intended for fewer guests should not be booked for a large group merely by adding mattresses.

Yes. Dormitories, rooms, shared housing and long-term rentals can be assessed according to the university, budget, neighbourhood and length of stay. Compare access rules, contract terms, deposit, utility costs and distance from the university before choosing.

The specialist property section covers buying, selling, short-term and long-term rental of apartments, houses, villas, land, suites, garages and rooms, as well as roommate requests. Listings include images, specifications and a route for requesting a viewing.

Send the property link or reference code, your available times, whether you want to buy or rent, your budget and contact details. The viewing is confirmed only after approval from the owner or representative. Do not visit the address without prior coordination.

No. Publishing a listing or arranging a viewing is not a substitute for legal due diligence. Before a transaction, ownership, debts, registration restrictions, permits, contract terms, taxes and transfer eligibility for a foreign buyer must be checked by a lawyer, notary or official authority.

Yes. The property section can be used to review available rooms and roommate requests. Before agreeing, clearly define rent, utilities, deposit, house rules, contract duration, guests, pets and the process for ending the arrangement.

Yes. One-way or return transfers between Zvartnots International Airport, Yerevan and an agreed destination can be arranged subject to availability. The vehicle type and price depend on the time, destination, number of passengers and luggage.

Send the exact pickup and drop-off locations, date and time, flight number for an airport transfer, number of passengers, number and size of bags, contact number, and any need for a child seat or an additional stop.

A car, van or larger option can be assessed based on the exact number of passengers and bags. Capacity must match the available seat belts and real luggage space, so do not report fewer passengers than will actually travel.

For central routes, the metro is economical and predictable. A ride-hailing taxi is often more convenient for destinations outside the metro network, heavy luggage or specific hours. Check the fare and estimated time before boarding, and avoid vehicles with no clear identification.

The kaleske_cars section covers available vehicle listings, buying and selling, car rental, economical, family and luxury options, selection advice, documentation guidance, insurance and related vehicle services.

Requirements depend on the rental company, but usually include a passport, valid driving licence, a specified minimum age and driving experience, and an accepted payment method or deposit. Before booking, obtain written confirmation from the company about licence validity and whether a translation or international driving permit is required.

Deposit amounts, excesses and coverage for damage, theft, glass, tyres, the underside of the vehicle and third-party liability vary by company. Read the full contract, record the vehicle's condition when collecting it and ensure every pre-existing mark is written into the handover report.

Only when the rental company issues written permission, valid insurance and the required documents. Leaving the country without approval may invalidate both the contract and insurance. Declare the destination country and route before booking.

Verify ownership and documents, the vehicle identification number, accident history, mechanical condition, debts and fines, transfer restrictions, insurance and registration costs. An independent technical inspection and official checks should be completed before full payment.

In an accident, prioritise safety and contact the police, insurer and rental company as required by the contract. Do not accept liability or make a payment without coordination. Fines recorded during the rental period and damage outside the insurance cover may be deducted from the deposit.

Yes. Physical SIM cards, eSIMs and internet packages can be recommended based on the length of your stay, expected data use and phone compatibility. Availability, price and activation requirements must be checked for the requested date.

The operator or seller may require a passport and registration of the line holder's details. Your phone must be unlocked, and for an eSIM you should also confirm device compatibility and internet access during installation.

The right choice depends on the length of stay, data use, local calls, coverage outside Yerevan and eSIM support. Do not choose only by the lowest price; compare the actual allowance, validity period and top-up options.

Bank cards issued in Iran are generally not connected to Armenia's payment networks. Before travelling, check which payment methods your accommodation and service providers accept, and carry a safe combination of Armenian drams, convertible currency or another confirmed payment method.

Armenia's official currency is the Armenian dram, shown as AMD or ֏. Most everyday prices are calculated in drams. Even when a service is quoted in US dollars, the conversion rate and settlement currency should be confirmed before payment.

Exchange rates can change throughout the day and depend on market conditions, payment method, transaction size and transfer costs. Do not treat an old website rate or message as final. Before paying, obtain written confirmation of the final rate, the amount the recipient will receive and how long the quote remains valid.

Transactions involving tomans, Armenian drams and US dollars, as well as certain related payments, may be assessed. Provide the origin and destination, amount, currency, required timing and purpose of payment. Completion is subject to availability, legal and identity checks, and confirmation of the final rate.

Many services, including tickets, hotels, transfers, cars, currency exchange and events, depend on current rates, availability and third-party providers. A starting price is useful for comparison, but the final amount is confirmed only after the exact date and request details are checked.

Keep the payment receipt, tracking code and confirmation showing the service name, amount, currency, date, status and principal terms. A screenshot of a transfer alone does not prove that a booking is confirmed until Kaleske or the provider acknowledges receipt.

The timeframe depends on the service, provider, payment method and review outcome. Once the refund is approved, the refundable amount and expected processing period should be provided. Bank charges, cancellation penalties or exchange-rate differences may be applied under the service terms.

Use only phone numbers, bank details, payment links and domains confirmed through an official Kaleske channel. Never send passwords, one-time codes, full card details or banking access to anyone, and keep all receipts until the service has been completed.

Kaleske can assess the initial choice of university and programme, provide a document checklist, explain the application route, follow up on admission, assist with tuition payments and coordinate student-related services according to the applicant's case. Final admission is issued only by the university.

Provide the intended study level, previous field of study, grades, language skills, budget, academic goal, preferred city and future plans. Before deciding, compare the university's recognition, language of instruction, tuition, transfer options, professional requirements and residence implications.

Where operationally and legally possible, tuition, exam and education-related payments can be assessed. An official invoice, institution name, application or student number, amount, currency and payment deadline are required. The final receipt must be registered against the correct person or file.

Yes. Courses and education centres can be recommended based on your level, objective, budget, preferred format and schedule. Before enrolling, ask about the instructor, number of sessions, materials, placement testing and withdrawal terms.

Kaleske can help review test centres, available dates, documents, registration fees, accommodation and transfers. A test date and seat are confirmed only through the official centre or registration system. Sending a request to Kaleske does not reserve a place.

An admission letter is one document in the study process, but residence registration and other immigration requirements are separate steps. Confirm the timing, university letter or contract, insurance, address and required documents with the university and migration authority.

Kaleske may introduce or coordinate translation, form completion and certain administrative services. Before work begins, specify the target language, document type and whether an official translation, justice certification, apostille or consular legalisation is required.

Kaleske can help identify the application route, documents and supporting services, but appointment issuance and decisions on applications remain with the embassy and its official system. Avoid claims of guaranteed appointments or outcomes without official evidence.

The goods, weight, dimensions, value, origin, destination, required timing and whether the shipment is personal or commercial are reviewed before a transport method and price are provided. Packaging, insurance, customs procedures and delivery time must be defined for the specific cargo.

Dangerous materials, weapons, narcotics, perishables without suitable conditions, restricted medicines or goods, and shipments without required documents may be prohibited or conditional. The exact list depends on the transport method and the laws of both countries, so declare all contents fully and honestly.

Kaleske provides process information, relevant locations, translation coordination and introductions to specialists. Binding legal advice, representation, official registration or a guaranteed outcome can only be provided by a qualified person or authority under a separate agreement.

The city guide covers neighbourhoods, transport, accommodation, shopping, restaurants, SIM cards, useful apps, essential services, safety, currency exchange, pharmacies and practical advice for your first day in Armenia.

Specify the city, neighbourhood, preferred food or music, budget, opening hours, whether you need a family-friendly or adults-only venue, and whether a reservation is required. Check the venue page and confirm special opening hours or live performances directly.

Yes. Dedicated categories cover historical and natural attractions, family activities, shopping centres, stores, embassies, healthcare facilities and other essential places.

The content team checks publication dates, event dates and sources. However, an event can change at short notice, so confirm the final status with the organiser, venue or official ticket link before travelling.

Kaleske uses official government sources, organisers, venue websites, ticketing platforms, company announcements and direct checks by the Kaleske team. Sensitive content should clearly distinguish confirmed news, analysis and preliminary information.

Yes. Some listings may result from commercial cooperation, but advertising must not replace factual information. The nature of the cooperation, limitations and service conditions should be transparent, and users should review the dedicated page and final terms before purchasing.

Send the exact name, official link, date, city, address, contact details, properly licensed images and a verifiable source. The proposal is published only after its authenticity, relevance to Armenia, quality and verifiability have been reviewed.

Send support the page link, the incorrect section, the corrected information and a verifiable source. The content team will review the report and update the page when confirmed. Providing a precise source helps the correction move faster.

Contact Kaleske through the official form, WhatsApp or Telegram and provide the service type, date, name and phone number. If a request has already been registered, include the existing tracking code so a duplicate case is not created.

Provide your full name, contact number, requested service, date, number of people, budget or amount, origin and destination cities, and a short description of what you need. For a payment or booking follow-up, include the tracking code and a receipt image with sensitive details removed.

Yes. Kaleske's official number is +374 95 16 58 63. Calling during support hours is better for urgent matters. For requests involving documents or extensive details, a messaging service or email provides a more accurate written record.

Response time depends on when the message is sent, the type and urgency of the request, and whether confirmation is needed from a provider. Messaging channels are reviewed daily, calls are handled during working hours and cooperation emails on business days. Complex requests may require more time.

The tracking code connects your request to the information, payments and status of the same case. Keep it until the service is completed and provide it whenever you contact support again. A name or phone number alone may not be enough to locate the case quickly.

No. Multiple identical requests can slow the process and scatter the information. Send the same tracking code through another official channel and clearly explain the urgency or any new change in one message.

For immediate danger, fire, an accident or a situation requiring police and emergency assistance, call the nationwide number 112. State the exact location, type of incident and number of people involved clearly and briefly. Kaleske support is not a replacement for emergency services.

Check your recent route and locations, report the matter to the police, and contact the Iranian Embassy for a travel document or consular assistance. Keep secure copies of your passport, entry record and ticket separately so the case can be handled more easily.

Call 112 in an emergency. For non-emergency care, check your travel insurance, the nearest medical facility and payment conditions. Kaleske's listings of medical centres and emergency services can help you find the appropriate service.

Send documents only when requested by the support team and only through an official account. Cover information that is not needed, never post documents in a public group or page, and never provide a password, one-time code or access to your bank account.

There is no single policy for every service. Tickets, tours, accommodation, vehicles, events and currency payments have different terms that must be stated on the service page or in written confirmation before payment. Submit a cancellation request as early as possible to improve the chance of a favourable review.

Send the tracking code, a chronological description of the problem, payment documents, relevant messages and the outcome you expect through an official channel. Support will compare the issue with the case record and provider. Insults, threats or public disclosure of personal information do not improve the review process.

For services delivered directly by Kaleske, the commitments are stated in the confirmation. For third-party services such as hotels, event organisers, transport companies or property owners, delivery is governed by that provider's contract and rules. Kaleske supplies information, records the request and follows up according to its stated role.

Any change should be explained to the user together with available alternatives and the financial effect. If the change is substantial, acceptance, replacement or cancellation is assessed under the service terms and operational possibilities. Keep the updated message and confirmation.

Official channels are WhatsApp and telephone at +374 95 16 58 63, Telegram at kaleskesupport, email at [email protected] and the website contact form. In-person visits are available only by prior arrangement.