Kaleske's Privacy Policy explains what personal information may be collected, why it is processed, how it may be shared, how long it is retained and how users can submit privacy-related requests.
General Privacy Principles
Kaleske aims to process personal information transparently and only to the extent reasonably necessary to provide services, manage accounts, respond to users, maintain security and operate the platform.
The type and amount of information processed depend on how a user interacts with Kaleske and which services the user requests.
Where a specific use of information requires separate notice, choice or consent, the relevant information should be provided at the appropriate stage.
Information We May Collect
Depending on the service, Kaleske may process information such as name, email address, phone number, account details, reservation information, guest or passenger details, travel information and communications with support.
Information voluntarily submitted through forms, reservations, service requests or support conversations may also be processed when necessary to handle the relevant request.
Technical information may be processed automatically when the platform is used, including IP address, browser and device information, session information, security events, visit times and page usage data.
The information requested for each service should be limited to what is reasonably necessary for providing, administering, supporting or securing that service.
How Personal Information Is Used
Personal information may be used to create and manage accounts, register and process requests, check availability, coordinate services, communicate with users and provide customer support.
Information may also be used to process and reconcile payments, manage cancellations and refunds, investigate complaints, protect accounts, prevent fraud and maintain appropriate operational records.
Technical and analytical information may be used to identify errors, understand platform performance, improve user experience and strengthen service reliability and security.
Kaleske does not use personal information for unrelated purposes without an appropriate basis for doing so.
Sharing Information with Third Parties
Where necessary to provide a requested service, relevant information may be shared with the responsible tour operator, accommodation provider, event organizer, transport provider, payment provider or another supplier involved in the transaction.
Only information reasonably necessary for the provider's role should be shared for the relevant request or service.
Kaleske may also use third-party technical providers for hosting, authentication, communications, analytics, security and other platform functions.
Information may be disclosed where required by applicable law or a valid request from a competent authority.
Payment and Card Information
Kaleske does not store full payment-card numbers and does not store CVV or CVC security codes.
Sensitive card information should be entered only within the secure environment of the bank or authorized payment provider used for the transaction.
Kaleske may retain non-sensitive payment information needed to identify and reconcile a transaction, such as the order number, payment reference, amount, currency and payment status.
Users should never send card passwords, full card details or one-time banking passwords through general support or messaging channels.
Data Retention and Security
Kaleske uses reasonable technical and organizational measures intended to reduce the risk of unauthorized access, disclosure, alteration, misuse or loss of personal information.
Personal information is retained only for as long as reasonably necessary for service delivery, support, account management, fraud prevention, dispute handling, accounting, legal or other legitimate operational requirements.
Access to personal information should be limited to people or service providers who require that information for a legitimate operational purpose.
No internet-connected system can guarantee absolute security, and users should also take appropriate steps to protect their accounts and devices.
User Rights and Privacy Requests
Users may request correction or updating of their personal information where the platform or applicable process permits.
Subject to applicable law and the circumstances of the request, users may also request access to, deletion of or restriction of certain personal information.
Some information may need to be retained where an active reservation, payment dispute, security requirement, legal obligation or other legitimate reason prevents immediate deletion.
Privacy-related questions and requests should be submitted through the official Kaleske privacy or support contact channel. Identity verification may be required before certain requests can be completed.
Privacy Policy Updates
This Privacy Policy may be updated when Kaleske's services, data-processing activities, technical infrastructure or applicable requirements change.
The latest version, last-updated date and effective date should be reviewed when a user needs to understand the currently applicable privacy terms.
Have a Question About This Policy?
Send your question through an official Kaleske contact channel. Include the relevant service, order number or tracking code when available so the correct case can be reviewed.