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Travel and Services in Armenia with Kaleske

Tours, apartment rentals, events, exchange rates and practical travel guides for Armenia and Yerevan.

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Privacy PolicyTerms of Use

© 2026 — All rights reserved by ANQ.am Limited Liability Company.

All Legal PoliciesCore Legal Policies
Core Legal PoliciesAccepted at Checkout

Terms of Use

Rules for use, contract formation, accounts, orders, payments and allocation of responsibility.

Effective Date
August 14, 2026
Version
1.0.0
Last Reviewed
August 14, 2026

Transaction-Specific Terms Are Shown Before Confirmation

These policies provide the general framework for using Kaleske. Variable details such as the final price, availability or capacity, responsible service provider, cancellation conditions, payment deadline and other service-specific terms are shown with the relevant offer, order or before final payment and confirmation.

Submitting a Purchase Request Does Not Confirm an Order or Payment

For products or services that require availability, pricing or delivery confirmation, submitting a request only starts the review process. No purchase or reservation is considered final until the applicable terms, final amount and payment method have been confirmed and any required payment has been successfully verified.

1

Scope and roles

Kaleske is a commercial brand and digital platform operated by ANQ.am Limited Liability Company and is not a separate legal entity. This document applies only to Kaleske.com. Each transaction identifies whether the Operator is the direct provider or Kaleske acts as an intermediary, booking agent or information provider for a third-party supplier.

These terms apply to browsing the site, creating and using an account, enquiries, reservations, purchases, payments and communications with Kaleske. Service-specific terms for a tour, accommodation, event, ticket or other service and the confirmed order details also form part of that transaction. If terms conflict, the recorded transaction-specific term controls, provided it does not restrict a mandatory legal right.

2

Essential information and contract formation

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

A user must have legal capacity and valid authority when acting for another person. Account details must be accurate; the holder must protect sign-in credentials and promptly report unauthorised use. Before acceptance, the Operator may reject an order affected by an obvious error, suspected fraud, legal restriction or unavailability, and must release or return any amount taken as required by law.

3

Performance and customer responsibilities

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

The final price, currency, taxes, fees and third-party charges are shown before the customer commits to payment. The customer is responsible for governmental or border charges expressly stated as excluded. Illegal use, impersonation, harassment, circumvention of restrictions and infringement of others' rights are prohibited; a protective measure must be proportionate, documented and open to challenge.

4

Changes, cancellation and refunds

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

The terms recorded when an order is accepted govern that transaction. The Operator may change these terms prospectively and will give appropriate notice of a material change. Closing an account does not extinguish earlier obligations, lawful claims, required refunds or rights that by their nature must survive.

5

Third parties, liability and mandatory rights

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

To the extent permitted by law, direct and reasonably foreseeable loss caused by a proven breach may be recovered. A customer is responsible only for loss caused by that customer's own breach of law or contract; no general or unlimited indemnity, or indemnity for the Operator's fault, is created. If a provision is invalid, the remainder continues to the lawful extent.

6

Complaints, governing law and language

Send a complaint to [email protected] with the order or tracking number, a clear description, relevant evidence and the requested remedy. Kaleske's target is to acknowledge receipt within 2 business days and provide a substantive response within 10 business days. A complex matter may take longer with notice and reasons. The laws of the Republic of Armenia govern without removing any non-waivable consumer right or other mandatory jurisdiction required by law. If translations differ, the Armenian version controls interpretation to the extent permitted, but no language difference is interpreted to reduce a mandatory right.

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On This Page

  1. 1Scope and roles
  2. 2Essential information and contract formation
  3. 3Performance and customer responsibilities
  4. 4Changes, cancellation and refunds
  5. 5Third parties, liability and mandatory rights
  6. 6Complaints, governing law and language

Have a Question About This Policy?

Send us the service name, order number or tracking code, if available, and a description of your question so the Kaleske team can review the relevant case.

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