Terms and Conditions

These Terms govern Kaleske, operated by ANQ.am Limited Liability Company. “Customer” means the person ordering; “Supplier” means the disclosed provider; “Item” includes goods, tickets, reservations, advertising and services; and “Order” means the durable record created at checkout. Customers must have legal capacity, provide accurate data, comply with age restrictions and use accounts securely without impersonation, fraud or unauthorized resale.

An order is an offer until accepted by the responsible seller or supplier. Prices, currency, taxes, platform fees, delivery fees and discounts are displayed before acceptance. Inventory and capacity are rechecked when the order is created; manual-confirmation items are not guaranteed until confirmed. Obvious pricing or availability errors may be corrected before acceptance, with no charge or a full reversal where a charge occurred.

For DIRECT sales, ANQ.am Limited Liability Company sells and fulfils the Item. In AGENCY sales it accepts payment or manages a reservation for the named Supplier under agreement. In MARKETPLACE or THIRD_PARTY_SUPPLIER sales, the Supplier provides the Item and is responsible for accuracy, legality, availability, safety and fulfilment, while Kaleske facilitates the disclosed functions. ADVERTISEMENT purchases are supplied by ANQ.am Limited Liability Company; INFORMATION_ONLY listings cannot be paid through checkout.

Payment is requested only for a payable, accepted order. Card authorization does not by itself prove settlement. Success is recorded only after server-to-server verification of the bank transaction reference, order number, exact amount and currency. Pending payments must not be repeated; failed or cancelled attempts may be retried only through a new authorized session. Suspected duplicate or incorrect charges must be reported with the order number so they can be reconciled and, if confirmed, refunded.

Bus tickets state route, time, boarding point, operator, passenger and available seat or luggage conditions; customers remain responsible for punctual arrival, documents and border eligibility. Event tickets state organizer, venue, date, tier, age and entry conditions; a valid QR or electronic ticket does not override venue rules. Issuance and admission are separate from payment, and route cancellation, event postponement, cancellation, transfer and no-show outcomes follow the captured item policy.

Tour disclosures identify dates, meeting point, itinerary, capacity, minimum participants, inclusions, exclusions and responsible operator. Accommodation reservations remain subject to property rules, guest data, check-in requirements and the displayed cancellation deadline. Transfers and other transport require accurate passenger, route and timing information; delays, missed pickup and changes are handled under the supplier policy. Insurance is included only when expressly stated.

Physical products are fulfilled under the Shipping and Delivery Policy, including stock, delivery region, condition, damage and wrong-item rules. Digital products and access are complete only when the promised file, credential or service is delivered; accessed or consumed digital content may lose return eligibility where law permits and this was disclosed. SIM cards require compatible equipment, identification or activation steps where applicable, and network coverage or third-party telecom service is not guaranteed by Kaleske.

Advertising orders specify placement, duration, assets, approval and activation. Illegal, misleading, discriminatory, infringing, unsafe or prohibited products and advertising may be rejected or removed; completed placement periods are not refundable except as stated in the captured policy. Education, consultation and other booked services depend on attendance, preparation and rescheduling rules; they do not guarantee a particular commercial, legal, medical or immigration outcome.

Customers must provide correct contact, passenger, recipient and attendee data; safeguard tickets; follow supplier safety and conduct rules; and verify passports, visas, permits, health requirements, border restrictions and prohibited goods. ANQ.am Limited Liability Company and Suppliers may refuse unlawful or unsafe orders. A customer bears losses caused by inaccurate data, late arrival, no-show or missing documentation except where mandatory law provides otherwise.

Changes and refunds follow the item-specific policy version accepted and stored with the Order. Outcomes may be full, partial, non-refundable, subject to supplier approval or manual review. Platform, supplier, delivery and bank fees are refunded only where the captured policy or mandatory law requires. Refunds normally return to the original payment method after approval; processing time and currency differences may depend on the bank. The Refund and Cancellation Policy provides the detailed category rules.

The platform, brand, software and original content are protected by applicable intellectual-property law. Customers grant the limited rights needed to process material they submit and warrant that it is lawful. Nothing excludes liability that cannot lawfully be excluded. Otherwise, each party is responsible for its own breach; indirect loss is excluded to the extent permitted, and third-party Suppliers remain responsible for their disclosed services. Payment success never guarantees fulfilment success.

War, border closure, flight or route cancellation, event cancellation, government restriction, epidemic, natural disaster, infrastructure failure and comparable events beyond reasonable control may delay, change or prevent fulfilment. The responsible party will apply the captured policy and mandatory law rather than promise an automatic refund. Complaints should be sent to [email protected] with the order number and evidence; unresolved disputes are governed by Armenian law and the competent courts of the Republic of Armenia, without limiting mandatory consumer rights.