Tours in Armenia & Yerevan
Tour dates, availability, number of travelers, itinerary, inclusions, private tours and existing tour reservations.
Submit & Follow Up
How Can We Help?
Choose the topic that matches your request, prepare the relevant details and contact Kaleske through an official support channel.
Support Topics
What Do You Need Help With?
Choose the closest topic so your request can be reviewed by the appropriate team.
Accommodation & Apartment Rentals
Apartment availability, check-in and check-out dates, guest count, prices, reservation status and accommodation requests.
Events, Concerts & Tickets
Event dates, ticket categories, availability, venue information, existing orders and changes to event schedules.
Payments, Cancellations & Refunds
Payment status, duplicate or failed payments, cancellations, refund requests and payment-related questions.
Existing Requests & Reservations
Follow up an existing request, reservation or order using your tracking code or order number when available.
Account, Website & Other Support
Help with your Kaleske account, profile, website access, published information or another issue not covered above.
Before Contacting Support
Prepare the Relevant Information
Providing complete and accurate information helps reduce unnecessary follow-up and makes it easier to identify your request.
- Order number, reservation number or tracking code when available
- Full name and phone number used for the request
- Name of the service, event, tour or accommodation
- Relevant travel, event, check-in or service date
- A short and clear description of the issue or request
- Receipt, screenshot or document only when it is relevant to the case
Support Process
From Request to Resolution
Support requests are reviewed according to the service, available information and any provider confirmation that may be required.
- 1
Submit Your Request
Send the issue and relevant details through the support form or one official Kaleske communication channel.
- 2
Review & Verification
Kaleske reviews the information and, when necessary, checks the request with the responsible accommodation provider, tour operator, event organizer or other service provider.
- 3
Response & Follow-Up
The result, additional information required or next action is communicated through the appropriate support channel.
Official Support Channels
Contact Kaleske Through an Official Channel
Use one primary support channel for the same issue whenever possible and include your existing order number or tracking code when following up.
Kaleske WhatsAppSuitable for service questions, coordination and following up on existing requests.+374 44 142 447Message on WhatsAppKaleske TelegramContact support, provide request details and follow up on an existing case.@kaleskesupportOpen TelegramCall KaleskeUse the official phone number for matters that are easier to discuss directly.+374 44 142 447Call KaleskeEmail SupportRecommended for detailed cases, formal correspondence and requests that require attachments.[[email protected]](mailto:[email protected])Send an EmailIn-Person ContactContact Kaleske in advance before visiting in person to confirm whether an appointment is required.Yerevan, Armenia
Submit a Support Request
Enter your contact information and explain your request. If the system provides a tracking code after submission, keep it for future follow-up.
Frequently Asked Questions
Kaleske Support FAQ
Quick answers about submitting requests, confirmations, changes, cancellations, payments and support follow-up.
What information should I provide when following up on a request?
Provide your order number, reservation number or tracking code when available, together with your full name, phone number and a short description of what you need to follow up.
Does submitting a request confirm my reservation?
Not always. Some tours, accommodation requests, tickets and other services require availability, price or provider confirmation before the reservation becomes final.
How can I change a date or reservation detail?
Contact support with the existing order or tracking information and clearly state the change you need. Changes depend on availability and the conditions applicable to the service.
How do cancellations and refunds work?
Submit the cancellation request as early as possible. Refund eligibility depends on the service, cancellation deadline, provider conditions, costs already incurred and the applicable Cancellation and Refund Policy.
What should I do if my payment status is unclear?
Do not repeat the payment while the previous attempt is pending or uncertain. Contact Kaleske Support with the order number and non-sensitive payment information so the status can be checked.
What sensitive information should I never send to support?
Never send your full card number, CVV or CVC code, card password, one-time banking password or account password through WhatsApp, Telegram, email or support messages.
Do You Need a Different Contact Channel?
Visit the Contact page for general enquiries, business partnerships and all official Kaleske communication channels.