Tickets and routes
Departure time, capacity, passenger details, changes and ticket follow-up.
How can we help?
Support centerSubmit and trackChoose the request topic, prepare the required details and contact the support team through one official channel.
Kaleske Support Center provides a structured way to submit and track travel, accommodation, ticket, transfer, SIM card and payment requests.
Support topics
Which area is your request about?
Selecting the precise topic reduces routing and review time.
Tours and itineraries
Dates, capacity, included services, daily plans and custom requests.
Accommodation
Check-in and check-out, guest count, room type and coordination status.
Transfers
Origin, destination, arrival time, passenger count and flight or route details.
SIM cards and services
Device compatibility, delivery, activation and practical destination services.
Payments and refunds
Payment status, receipts, cancellation, changes and refund review.
Before contacting us
Prepare this information
Complete information helps support review the request without unnecessary back-and-forth.
- Tracking code or request number
- Full name and registered phone number
- Service name or relevant page
- Travel date or preferred time
- A short and precise issue description
- Receipt or document image only when needed
Support process
From the first message to the final result
Every case follows a clear path for intake, review and response.
- 1
Submit one request
Send the topic and required details through the form or one official channel.
- 2
Review and routing
Support checks the details and routes the case to the relevant operations team when needed.
- 3
Response and follow-up
The result, required details or next action is communicated through the same path using the tracking code.
Support channels
Contact us through one official channel
Choose one primary channel and continue the same case to avoid duplicate support records.
Support WhatsAppFast request follow-up and service coordination+374 95 16 58 63Send a messageSupport TelegramShare details and receive step-by-step guidance@kaleskesupportOpen TelegramUrgent callFor time-sensitive matters during response hours+374 95 16 58 63Call directlyEmail supportFor cases requiring a complete explanation or attachments[email protected]Send an emailIn-person visitBy prior coordination and appointment onlyYerevan, Armenia
Create a trackable support request
Complete the form to register your request and receive a tracking code.
Quick guide
Support frequently asked questions
Common answers about submitting, tracking, changing and cancelling requests.
Where do I receive my tracking code?
A tracking code is shown after a successful form or request submission. Keep it until coordination is complete.
Does submitting a request mean final confirmation?
No. Capacity, price and operating conditions are reviewed first, and final confirmation is communicated separately.
How can I change a date or request detail?
Send the tracking code and requested change through the same support channel. Availability depends on the service conditions.
How do cancellation and refunds work?
Submit a cancellation request as early as possible. The result depends on service type, remaining time and provider rules.
Should I submit the request several times?
No. Duplicate records slow down review. Continue using the original case and tracking code.
How should I share sensitive information?
Send only necessary documents requested by official support. Never share passwords, verification codes or full bank-card details.
Could not find the answer you need?
Visit the contact page for general questions, partnerships and all official communication channels.
Kaleske help and company
About Kaleske, contact, FAQs and working with us