Official Channels
Contact Kaleske
Contact the Kaleske team through our official channels for service enquiries, existing requests, reservations, account support or business partnerships.
Official Contact Channels
Choose the Right Way to Contact Kaleske
For security and accurate follow-up, send your information and documents only through Kaleske's official contact channels.
Kaleske WhatsAppSuitable for quick questions, coordination and following up on existing requests.+374 44 142 447Message on WhatsAppKaleske TelegramContact support, ask questions and share the details required for your request.@kaleskesupportOpen TelegramCall KaleskeUse the official phone number when your request is easier to discuss directly.+374 44 142 447Call KaleskeOfficial EmailRecommended for formal correspondence, partnerships, proposals and attachments.[[email protected]](mailto:[email protected])Send an EmailKaleske in YerevanFor in-person matters, contact Kaleske first to confirm whether an appointment is required.Yerevan, Armenia
Contact by Request Type
What Do You Need Help With?
Providing the right information from the beginning helps your request reach the appropriate team and reduces unnecessary follow-up.
Follow Up on an Existing Request
Include your tracking code or order number if available, along with the name and phone number used when the request was submitted.
Ask About a Service
Tell us which service you need, your approximate date, number of travelers where relevant, and a short description of your request.
Business & Partnerships
Send your company information, partnership proposal and the contact details of the person responsible for the enquiry.
Response Information
When to Expect a Response
Response times can vary depending on the type of request, when it was submitted and whether confirmation from a property, organizer, tour operator or other provider is required.
WhatsApp & Telegram
Messages reviewed regularly
Phone
Available during response hours
Email & Partnerships
Reviewed on business days
Keep your order number or tracking code for reservation and payment enquiries. Never send card passwords, CVV or CVC codes, one-time passwords or other sensitive banking information through messages or email.
Send a Contact Request
Enter your contact information and explain what you need. If the system provides a reference or tracking code after submission, keep it for future follow-up.
Frequently Asked Questions
Before You Contact Kaleske
Quick answers about contacting Kaleske, following up on requests and choosing the appropriate support channel.
What information should I provide when following up on a request?
Send your tracking code or order number if available, your full name, the phone number used for the request and a short description of what you need to follow up.
Which channel should I use for a time-sensitive request?
WhatsApp, Telegram or the official phone number may be more suitable for time-sensitive matters. Clearly state the service, date and reason the request is urgent.
Can I send documents through WhatsApp or Telegram?
Send documents only when they are required for your request and only through an official Kaleske channel. Avoid sending unnecessary personal information or sensitive banking details.
How can I contact Kaleske about a business partnership?
Use the official Kaleske email and include a short introduction to your company or activity, your proposal and the contact details of the person responsible for the partnership.
What should I do if I have not received a response?
Follow up using the same order number, tracking code or request details. Avoid submitting multiple duplicate requests, as this can make the same case harder to track.
Do You Need Support for an Existing Service?
Use the Kaleske Support Center for questions about tours, accommodation, events, payments, user accounts and existing requests.