Force Majeure and Events Beyond Control

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

Force majeure is limited to an event beyond a party's reasonable control, not reasonably foreseeable at contract, and not preventable or surmountable by reasonable measures, which directly prevents or materially disrupts performance. War, civil disorder, severe natural disaster, epidemic and binding order, border or route closure, or widespread infrastructure failure may qualify; lack of funds, ordinary cost increases, low demand or preventable failure do not automatically qualify.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The affected party must give notice without undue delay of the event, affected obligation, start time, estimated duration and available evidence, and provide updates. It must mitigate, consider reasonable alternative routes or suppliers, and continue unaffected performance. Failure to notify matters only to the extent of avoidable loss caused by that failure.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

An affected obligation is suspended only for the actual duration and extent of prevention. Price and cost are separately calculated for performed, recoverable and unperformed parts; the force-majeure label does not remove a mandatory refund right. If the prevention continues for 30 days or defeats the main purpose, either party may terminate prospectively on notice with a fair accounting.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

A supplier event is force majeure for the Operator only if it meets the same test and no reasonable substitute exists. A party already in breach, or which caused the event, cannot rely on this clause for that breach. Responsibility for injury and non-waivable matters remains under law.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.