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Travel and Services in Armenia with Kaleske

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Privacy PolicyTerms of Use

© 2026 — All rights reserved by ANQ.am Limited Liability Company.

All Legal PoliciesService-Specific Terms
Service-Specific TermsAccepted at Checkout

Force Majeure and Events Beyond Control

A limited definition, notice, mitigation, partial performance, cost, refunds and termination for events beyond control.

Effective Date
August 14, 2026
Version
1.0.0
Last Reviewed
August 14, 2026

Transaction-Specific Terms Are Shown Before Confirmation

These policies provide the general framework for using Kaleske. Variable details such as the final price, availability or capacity, responsible service provider, cancellation conditions, payment deadline and other service-specific terms are shown with the relevant offer, order or before final payment and confirmation.

Submitting a Purchase Request Does Not Confirm an Order or Payment

For products or services that require availability, pricing or delivery confirmation, submitting a request only starts the review process. No purchase or reservation is considered final until the applicable terms, final amount and payment method have been confirmed and any required payment has been successfully verified.

1

Scope and roles

Kaleske is a commercial brand and digital platform operated by ANQ.am Limited Liability Company and is not a separate legal entity. This policy applies only to Kaleske.com and services offered under the Kaleske brand on that domain.

Force majeure is limited to an event beyond a party's reasonable control, not reasonably foreseeable at contract, and not preventable or surmountable by reasonable measures, which directly prevents or materially disrupts performance. War, civil disorder, severe natural disaster, epidemic and binding order, border or route closure, or widespread infrastructure failure may qualify; lack of funds, ordinary cost increases, low demand or preventable failure do not automatically qualify.

2

Essential information and contract formation

Before a final commitment is created, the service description, responsible party, amount and currency, mandatory charges, performance date or period, material restrictions, and cancellation or refund rules are shown or recorded in the order confirmation. Submitting a form, message or enquiry alone does not create a confirmed booking, purchase or contract.

The affected party must give notice without undue delay of the event, affected obligation, start time, estimated duration and available evidence, and provide updates. It must mitigate, consider reasonable alternative routes or suppliers, and continue unaffected performance. Failure to notify matters only to the extent of avoidable loss caused by that failure.

3

Performance and customer responsibilities

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

4

Changes, cancellation and refunds

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

An affected obligation is suspended only for the actual duration and extent of prevention or material disruption. Performed, recoverable and unperformed parts are assessed separately, and the label force majeure does not remove a mandatory refund right. If the event continues long enough to defeat the main purpose of the service, either party may seek termination or another appropriate remedy under the law and the terms of that order.

5

Third parties, liability and mandatory rights

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

A supplier event is force majeure for the Operator only if it meets the same test and no reasonable substitute exists. A party already in breach, or which caused the event, cannot rely on this clause for that breach. Responsibility for injury and non-waivable matters remains under law.

6

Complaints, governing law and language

Send a complaint to [email protected] with the order or tracking number, a clear description, relevant evidence and the requested remedy. Kaleske's target is to acknowledge receipt within 2 business days and provide a substantive response within 10 business days. A complex matter may take longer with notice and reasons. The laws of the Republic of Armenia govern without removing any mandatory right or jurisdiction required by law.

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On This Page

  1. 1Scope and roles
  2. 2Essential information and contract formation
  3. 3Performance and customer responsibilities
  4. 4Changes, cancellation and refunds
  5. 5Third parties, liability and mandatory rights
  6. 6Complaints, governing law and language

Have a Question About This Policy?

Send us the service name, order number or tracking code, if available, and a description of your question so the Kaleske team can review the relevant case.

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