Bus and Flight Tickets

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

The Operator normally acts as TICKET_AGENT/BOOKING_AGENT and the carriage contract is between the passenger and the supplier identified in the relevant request or offer, unless the confirmation expressly identifies the Operator as CARRIER. The carrier, fare rules and contact details are disclosed before payment.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The passenger must check the document-matching name, date, route, terminal or airport, class, baggage allowance, transit need and check-in deadline. Name changes, corrections, excess baggage, seats, special services and taxes may carry a separately disclosed charge.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

The carrier controls operations, passenger acceptance, safety and baggage. The passenger is responsible for travel documents, timely attendance and permitted items. The Operator must promptly pass on confirmation and received changes, but general visa or schedule information is not a guarantee of a border or operational decision.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

Change, cancellation, no-show and refund rights depend on the fare, carrier action and mandatory law. If the carrier cancels or materially changes service, available options and recoverable amounts are promptly explained; refundable taxes and unused components are calculated separately.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

Claims for injury, delay, lost baggage or denied boarding must also follow the carrier's method and deadline. Referral to the carrier does not remove the Operator's responsibility for its own ticketing error, failure to relay information or accepted obligation.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.