Event and Concert Tickets

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

The confirmation states whether the Operator is DIRECT_SELLER or TICKET_AGENT for the supplier identified in the relevant request or offer. The organiser is responsible for staging and venue matters; the Operator remains responsible for its own sale, information and commitments.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

Before purchase, the event, date, venue, seat or zone, age or accessibility restriction, admission time, prohibited items, ticket personalisation or transferability, and total price are disclosed. Resale or transfer is allowed only under law and a prominent term.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

The holder must present a valid ticket and required identification and follow proportionate venue safety rules. Refusal or removal must be based on law, safety or a material breach and must not be discriminatory or arbitrary. Recording and performer rights follow venue notice and law.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

Event cancellation triggers the lawful refund of the relevant price; a performed delivery or service charge is considered only if lawful and disclosed. Postponement or a material date, venue or programme change is announced with clear options to accept the new event, receive a refund or use another lawful remedy. A minor programme change alone creates no refund right unless it alters an essential feature.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

Recovery of travel, accommodation or consequential expense depends on responsibility, foreseeability, mitigation and law and is not excluded by a general disclaimer. A claim should be sent to the Operator and, where needed, the organiser with relevant evidence.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.