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Travel and Services in Armenia with Kaleske

Tours, apartment rentals, events, exchange rates and practical travel guides for Armenia and Yerevan.

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© 2026 — All rights reserved by ANQ.am Limited Liability Company.

All Legal PoliciesPurchase, Booking and Payment Terms
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Tours and Travel Packages Policy

Tour operator or travel-agent role, itinerary, changes, documents, insurance and traveller rights.

Effective Date
August 14, 2026
Version
1.0.0
Last Reviewed
August 14, 2026

Transaction-Specific Terms Are Shown Before Confirmation

These policies provide the general framework for using Kaleske. Variable details such as the final price, availability or capacity, responsible service provider, cancellation conditions, payment deadline and other service-specific terms are shown with the relevant offer, order or before final payment and confirmation.

Submitting a Purchase Request Does Not Confirm an Order or Payment

For products or services that require availability, pricing or delivery confirmation, submitting a request only starts the review process. No purchase or reservation is considered final until the applicable terms, final amount and payment method have been confirmed and any required payment has been successfully verified.

1

Scope and roles

Kaleske is a commercial brand and digital platform operated by ANQ.am Limited Liability Company, a company registered in the Republic of Armenia, and is not a separate legal entity. Each order or confirmation states whether ANQ.am Limited Liability Company is the direct provider or Kaleske acts as an intermediary, booking agent or information provider for a third-party supplier. Where the supplier differs from the Operator, the required supplier identity and details are disclosed before payment or final confirmation.

Each tour offer identifies Kaleske's actual role and the party responsible for operating the tour before contract. Where Armenian tourism law requires registration, notification, a guarantee or another condition for the relevant activity, the service is offered only through a role and supplier meeting those requirements. Kaleske does not present itself as a tour operator or regulated agent unless the applicable requirements are satisfied.

2

Essential information and contract formation

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The confirmation states destination, dates and duration, itinerary, included and excluded services, minimum group size, accommodation level and location, transport, meals, guide, price and payment, cancellation deadline, health or mobility requirements and emergency contact. A material pre-contract change is highlighted.

3

Performance and customer responsibilities

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

The traveller is responsible for valid passports, visas, exit or entry permissions, child documents, vaccinations and border decisions; the Operator may provide general information but does not guarantee issuance or entry. Insurance advice must be clear, and exclusion from the price disclosed. Medical or accessibility needs should be raised early and any accommodation confirmed.

4

Changes, cancellation and refunds

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

A change to time, route, accommodation, transport or price is made only under law and disclosed terms. For a material change, the traveller has the lawful choice of accepting a substitute, terminating with refund, or another appropriate remedy. Cancellation for minimum numbers must be notified by the stated date. Extraordinary unavoidable circumstances are assessed by facts, recoveries and mandatory rights.

5

Third parties, liability and mandatory rights

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

Use of a third-party hotel, carrier or guide does not remove the organiser's or agent's legal responsibility under its actual role. The traveller should promptly report a remediable problem to the trip contact so that correction is possible. Responsibility for injury, delay or loss, and applicable transport conventions, remain subject to mandatory rules.

6

Complaints, governing law and language

Send a complaint to [email protected] with the order or tracking number, a clear description, relevant evidence and the requested remedy. Kaleske's target is to acknowledge receipt within 2 business days and provide a substantive response within 10 business days; a complex matter may take longer with notice and reasons. The laws of the Republic of Armenia govern without removing any non-waivable consumer right or other mandatory jurisdiction provided by law. If translations differ, the Armenian version controls interpretation to the extent permitted, but no language difference is interpreted to reduce a mandatory consumer right.

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On This Page

  1. 1Scope and roles
  2. 2Essential information and contract formation
  3. 3Performance and customer responsibilities
  4. 4Changes, cancellation and refunds
  5. 5Third parties, liability and mandatory rights
  6. 6Complaints, governing law and language

Have a Question About This Policy?

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