Refund and Cancellation Policy

Every payable Item has a published cancellation policy identified by version and stored with the Order. It may provide FULL_REFUND, PARTIAL_REFUND, NON_REFUNDABLE, SUPPLIER_APPROVAL_REQUIRED or MANUAL_REVIEW_REQUIRED treatment. The checkout summary and stored snapshot control alongside mandatory law; this page does not promise that every Item is refundable or non-refundable.

Send a request through support or to [email protected] with the order number, Item, reason, requested amount and supporting evidence. Eligibility is calculated from the applicable deadline, time of receipt, consumed portion, no-show rule and captured treatment of platform, supplier, delivery, processor and bank fees. Approval may require the Supplier, and suspected fraud or conflicting evidence may require manual review.

Voluntary bus-ticket cancellation follows the route operator’s stored deadline and fee; passenger no-show or missing border documents is normally not refundable unless the policy says otherwise. Operator route cancellation is reviewed for refund or accepted alternative transport. Event, concert and festival tickets follow organizer rules: cancellation is reviewed for refund, postponement may preserve validity or offer a defined choice, and customer inability to attend, age refusal or breach of entry rules is not automatically refundable.

Tours and custom tours apply the stored deadline, non-recoverable supplier commitments, minimum-participant rule and consumed services; organizer cancellation is reviewed for an alternative or refund. Accommodation follows the property rate and no-show terms. Transfers apply the pickup cancellation window, waiting time and driver dispatch costs; a supplier failure is reviewed separately from a customer’s late arrival or inaccurate pickup data.

Eligible physical-product returns require a timely request and the stated condition, packaging and accessories. Damaged or wrong products must be documented promptly; responsibility for return shipping depends on cause. Used, personalized or hygiene-sensitive goods may be excluded where lawful and disclosed. Activated SIM cards, consumed telecom packages and completed cargo carriage follow supplier rules, while non-delivery, loss or damage is investigated against delivery and carrier evidence.

A digital product not delivered as promised is reviewed for redelivery or refund; accessed, downloaded or consumed content may be non-refundable where disclosed and lawful. Advertising can be cancelled before approval under its policy, but an activated or completed placement is not automatically refundable. Education, consultation and other appointments apply attendance and rescheduling deadlines; delivered time is generally non-refundable unless materially defective.

A bank-confirmed duplicate or incorrect charge is reconciled against transaction references and, when confirmed, refunded without treating it as an Item cancellation. Pending, failed or reversed authorizations are not successful payments; release timing may be controlled by the issuing bank. Never send full card details, CVV or CVC with a request.

War, border closure, government restriction, natural disaster, transport disruption or comparable force majeure is assessed under the stored rule, recoverable supplier amounts and mandatory law. It does not create an unconditional refund promise. Where supplier approval is required, Kaleske records and communicates the decision but does not misrepresent the Supplier’s responsibility.

Approved card refunds are initiated to the original payment method unless law or the processor requires another method. Bank processing time, card-network settlement and exchange-rate differences are outside Kaleske’s direct control; the approved order-currency amount is the reference. Status is tracked separately as requested, pending, partially refunded, refunded, rejected or cancelled. Complaints may be escalated to [email protected] with evidence and then under applicable Armenian consumer and court procedures.