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Travel and Services in Armenia with Kaleske

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© 2026 — All rights reserved by ANQ.am Limited Liability Company.

All Legal PoliciesPurchase, Booking and Payment Terms
Purchase, Booking and Payment TermsAccepted at Checkout

Refund and Cancellation Policy

Transparent refund statuses, deadlines, deductions, payment route and mandatory rights.

Effective Date
August 14, 2026
Version
1.0.0
Last Reviewed
August 14, 2026

Transaction-Specific Terms Are Shown Before Confirmation

These policies provide the general framework for using Kaleske. Variable details such as the final price, availability or capacity, responsible service provider, cancellation conditions, payment deadline and other service-specific terms are shown with the relevant offer, order or before final payment and confirmation.

Submitting a Purchase Request Does Not Confirm an Order or Payment

For products or services that require availability, pricing or delivery confirmation, submitting a request only starts the review process. No purchase or reservation is considered final until the applicable terms, final amount and payment method have been confirmed and any required payment has been successfully verified.

1

Scope and roles

Kaleske is a commercial brand and digital platform operated by ANQ.am Limited Liability Company, a company registered in the Republic of Armenia, and is not a separate legal entity. Each order or confirmation states whether ANQ.am Limited Liability Company is the direct provider or Kaleske acts as an intermediary, booking agent or information provider for a third-party supplier. Where the supplier differs from the Operator, the required supplier identity and details are disclosed before payment or final confirmation.

Each offer-specific policy must display one of these statuses with a plain explanation: FULL_REFUND means full repayment; PARTIAL_REFUND means repayment after permitted deductions; NON_REFUNDABLE applies only within the law and with prominent disclosure; SUPPLIER_APPROVAL_REQUIRED depends on the supplier; MANUAL_REVIEW_REQUIRED needs review; RESCHEDULE_ONLY allows a date change; CREDIT_ONLY is valid only with proper agreement; REFUND_NOT_APPLICABLE means no money was taken or there is no refundable event.

2

Essential information and contract formation

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

Before purchase, the cancellation deadline and time zone, deduction amount or formula, third-party costs, no-show rule, partial-use treatment and request method are shown. A deadline or fee introduced after payment is not applied against the consumer unless law or an accepted change permits it.

3

Performance and customer responsibilities

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

A request is sent to [email protected] with the order number and necessary reason and evidence. The Operator records receipt, reports the status and seeks supplier approval where needed. The customer should give notice without undue delay to reduce loss; delay affects the refundable amount only to the extent of its real and lawful effect.

4

Changes, cancellation and refunds

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

The target review period for a refund request is 7 business days from receipt of the information needed for review. After approval, the refund instruction is issued without undue delay and any available reference or receipt is provided. The time for funds to reach the account depends on the bank, card network or payment provider and is not independently guaranteed by Kaleske. For a partial refund, the basis of each permitted deduction is explained.

5

Third parties, liability and mandatory rights

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

A refund is normally made to the payer and original method. Supplier insolvency, refusal or delay does not automatically remove the Operator's legal responsibility, which is assessed by its actual role. The right to challenge a decision or approach the payment issuer or a competent authority remains, but double recovery for the same loss is not permitted.

6

Complaints, governing law and language

Send a complaint to [email protected] with the order or tracking number, a clear description, relevant evidence and the requested remedy. Kaleske's target is to acknowledge receipt within 2 business days and provide a substantive response within 10 business days; a complex matter may take longer with notice and reasons. The laws of the Republic of Armenia govern without removing any non-waivable consumer right or other mandatory jurisdiction provided by law. If translations differ, the Armenian version controls interpretation to the extent permitted, but no language difference is interpreted to reduce a mandatory consumer right.

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On This Page

  1. 1Scope and roles
  2. 2Essential information and contract formation
  3. 3Performance and customer responsibilities
  4. 4Changes, cancellation and refunds
  5. 5Third parties, liability and mandatory rights
  6. 6Complaints, governing law and language

Have a Question About This Policy?

Send us the service name, order number or tracking code, if available, and a description of your question so the Kaleske team can review the relevant case.

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