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Travel and Services in Armenia with Kaleske

Tours, apartment rentals, events, exchange rates and practical travel guides for Armenia and Yerevan.

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© 2026 — All rights reserved by ANQ.am Limited Liability Company.

All Legal PoliciesCore Legal Policies
Core Legal Policies

Complaints and Dispute Resolution

A fair process to submit, investigate, escalate and resolve complaints without restricting lawful remedies.

Effective Date
August 14, 2026
Version
1.0.0
Last Reviewed
August 14, 2026

Transaction-Specific Terms Are Shown Before Confirmation

These policies provide the general framework for using Kaleske. Variable details such as the final price, availability or capacity, responsible service provider, cancellation conditions, payment deadline and other service-specific terms are shown with the relevant offer, order or before final payment and confirmation.

Submitting a Purchase Request Does Not Confirm an Order or Payment

For products or services that require availability, pricing or delivery confirmation, submitting a request only starts the review process. No purchase or reservation is considered final until the applicable terms, final amount and payment method have been confirmed and any required payment has been successfully verified.

1

Scope and roles

Kaleske is a commercial brand and digital platform operated by ANQ.am Limited Liability Company and is not a separate legal entity. This document applies only to Kaleske.com. Each transaction identifies whether the Operator is the direct provider or Kaleske acts as an intermediary, booking agent or information provider for a third-party supplier.

Kaleske directly investigates a complaint about its own obligation or conduct. If a matter concerns an independent supplier, bank, carrier, organiser or accommodation host, the relevant part may be referred to that party with notice to the customer, while Kaleske continues to address the part within its own role and obligations.

2

Essential information and contract formation

Where possible, a complaint should include the order or tracking number, name and contact details, service date, a clear description, disputed amount, relevant evidence and requested remedy. Missing non-essential evidence does not prevent initial registration of the complaint.

Complaints are submitted through [email protected]. Sensitive information should be provided only through a channel specified by Kaleske support; do not send a full card number, CVV/CVC or bank password.

3

Performance and customer responsibilities

A fair review includes recording receipt time, hearing the customer, preserving relevant evidence, requesting necessary information, identifying the parties' roles and providing a reasoned outcome. The target is acknowledgement within 2 business days and a substantive response within 10 business days.

The customer must provide information honestly and avoid threats, abuse or disclosure of another person's private information. A good-faith complaint does not remove contractual or legal rights.

4

Changes, cancellation and refunds

A remedy may include an explanation, correction, re-performance, rescheduling, credit with the customer's agreement, full or partial refund, lawful compensation, or a reasoned refusal. The remedy depends on law, contract, actual responsibility and feasibility.

Acceptance of a remedy settles the relevant matter only to the extent of an informed agreement and does not waive a mandatory right through a general clause.

5

Third parties, liability and mandatory rights

Third-party involvement does not remove Kaleske's responsibility for its own conduct, information and accepted obligations. Each party's responsibility is assessed according to its actual role, the contract and the law.

If the initial response is insufficient, the customer may request a senior re-review by resending the case to [email protected] with 'Escalation Request' in the subject. This process does not prevent an application to a competent consumer-protection authority, personal-data authority, relevant sector regulator or competent court.

6

Complaints, governing law and language

Send a complaint to [email protected] with the order or tracking number, a clear description, relevant evidence and the requested remedy. Kaleske's target is to acknowledge receipt within 2 business days and provide a substantive response within 10 business days. A complex matter may take longer with notice and reasons. The laws of the Republic of Armenia govern without removing any non-waivable consumer right or other mandatory jurisdiction required by law. If translations differ, the Armenian version controls interpretation to the extent permitted, but no language difference is interpreted to reduce a mandatory right.

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On This Page

  1. 1Scope and roles
  2. 2Essential information and contract formation
  3. 3Performance and customer responsibilities
  4. 4Changes, cancellation and refunds
  5. 5Third parties, liability and mandatory rights
  6. 6Complaints, governing law and language

Have a Question About This Policy?

Send us the service name, order number or tracking code, if available, and a description of your question so the Kaleske team can review the relevant case.

Contact Kaleske Support