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Travel and Services in Armenia with Kaleske

Tours, apartment rentals, events, exchange rates and practical travel guides for Armenia and Yerevan.

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© 2026 — All rights reserved by ANQ.am Limited Liability Company.

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Service-Specific TermsAccepted at Checkout

Third-Party Service Providers

Rules governing Kaleske's work with hosts, event organisers, tour providers, carriers and other independent service providers.

Effective Date
August 14, 2026
Version
1.0.0
Last Reviewed
August 14, 2026

Transaction-Specific Terms Are Shown Before Confirmation

These policies provide the general framework for using Kaleske. Variable details such as the final price, availability or capacity, responsible service provider, cancellation conditions, payment deadline and other service-specific terms are shown with the relevant offer, order or before final payment and confirmation.

Submitting a Purchase Request Does Not Confirm an Order or Payment

For products or services that require availability, pricing or delivery confirmation, submitting a request only starts the review process. No purchase or reservation is considered final until the applicable terms, final amount and payment method have been confirmed and any required payment has been successfully verified.

1

Scope and roles

Kaleske is a commercial brand and digital platform operated by ANQ.am Limited Liability Company and is not a separate legal entity. This policy applies only to Kaleske.com and services offered under the Kaleske brand on that domain.

For some services Kaleske works with independent hosts, accommodation owners, event organisers, tour operators or tour providers, carriers and other suppliers. Before payment or final confirmation, the party responsible for providing the service and Kaleske's role as direct provider, booking agent, intermediary or information provider must be clear.

2

Essential information and contract formation

Before a final commitment is created, the service description, responsible party, amount and currency, mandatory charges, performance date or period, material restrictions, and cancellation or refund rules are shown or recorded in the order confirmation. Submitting a form, message or enquiry alone does not create a confirmed booking, purchase or contract.

A supplier is responsible for the accuracy of information it provides about availability, timing, capacity, conditions and performance. Kaleske is responsible for fairly displaying received information, accurately forwarding a request or order, communicating received changes, and performing commitments it accepts. Illegal, fraudulent, unsafe or rights-infringing offers may be removed or suspended.

3

Performance and customer responsibilities

The user must provide accurate information and comply with supplier-specific terms disclosed before confirmation. The supplier must perform an accepted service in accordance with the confirmed information and applicable law.

A commercial relationship or commission between Kaleske and a supplier must not be secretly presented as proof of quality or absolute neutrality. Any verification badge, rating, ranking or featured placement must not be deliberately misleading.

4

Changes, cancellation and refunds

Cancellation, changes and refunds are reviewed according to the parties' roles, the service-specific terms disclosed before purchase and mandatory legal rights. Calling a party a 'third-party supplier' or Kaleske an 'intermediary' does not by itself remove Kaleske's actual legal responsibility.

Where a complaint concerns supplier performance, Kaleske may send relevant evidence to that supplier and separately address the part within Kaleske's own role. Money is accepted only for a beneficiary whose role is identified in the order flow.

5

Third parties, liability and mandatory rights

Each party's responsibility follows its actual role, the contract and the law. Kaleske remains responsible for its own conduct, information and accepted obligations, and a general limitation cannot remove responsibility that the law does not permit to be limited.

Suspension of a supplier or user must be proportionate to the risk or breach and, where possible, include a reason and review route unless notice would prejudice safety or a lawful investigation.

6

Complaints, governing law and language

Send a complaint to [email protected] with the order or tracking number, a clear description, relevant evidence and the requested remedy. Kaleske's target is to acknowledge receipt within 2 business days and provide a substantive response within 10 business days. A complex matter may take longer with notice and reasons. The laws of the Republic of Armenia govern without removing any mandatory right or jurisdiction required by law.

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On This Page

  1. 1Scope and roles
  2. 2Essential information and contract formation
  3. 3Performance and customer responsibilities
  4. 4Changes, cancellation and refunds
  5. 5Third parties, liability and mandatory rights
  6. 6Complaints, governing law and language

Have a Question About This Policy?

Send us the service name, order number or tracking code, if available, and a description of your question so the Kaleske team can review the relevant case.

Contact Kaleske Support