Rental Contract Framework

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

This framework is not a substitute for the specific landlord-tenant contract or legal advice. The parties are the supplier identified in the relevant request or offer and the supplier identified in the relevant request or offer; Kaleske House acts only within a written broker or coordination mandate and does not guarantee title or either party's performance.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The lease must state the property and cadastre number, landlord authority, term and renewal, rent, currency and due date, taxes and charges, deposit and holder, use and occupants, pets and guests, utilities, repairs and alterations, landlord access, insurance, subletting, delay, notices and termination, law and any registration or certification. A handover record lists inventory, meters, keys and condition images and is signed.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

The landlord supplies usable premises, performs its repairs and, except in emergency, enters only with reasonable notice. The tenant pays agreed rent and charges, promptly reports defects and cares for the property. Deposit deductions require a proven debt or damage beyond ordinary wear, with evidence and calculation; the balance is returned within 14 days after handover and reconciliation.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

Rent increase, renewal, assignment, early termination and eviction occur only under contract and law with required notice. Force majeure does not automatically erase rent or occupancy; its actual effect is assessed. A dispute about condition, utilities or deposit is first reviewed against the signed record and evidence, without removing access to a court or competent authority.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

Kaleske House holds a deposit or manages property only if a separate agreement expressly accepts that role; otherwise payment is directly to the contracting party. Armenian counsel must determine state registration, notarisation, spouse or co-owner consent, translation and tax requirements for the term and property type.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.