Cargo, Freight and Logistics

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

The confirmation identifies whether the Operator is the organising FREIGHT_FORWARDER or actual CARRIER and names subcontracted carriers and route. Selecting a third party does not remove legal responsibility arising from the Operator's actual role and written commitment.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The order states shipper and consignee, nature and quantity, weight and dimensions, declared value, packing, hazard or temperature needs, prohibited items, delivery place and window, route, freight, duties and customs responsibility. The customer supplies accurate information and export or import documents; the Operator checks packing suitability and transport feasibility and discloses restrictions before acceptance.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

Cargo insurance exists only if confirmed in writing with insurer, amount, risks and exclusions; declared value alone is not insurance. The customer performs agreed packing and marking; the Operator exercises care, handles documents and reports delay or damage within its role. Customs and border authorities may inspect, hold or refuse, and resulting charges must be evidenced.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

Route and timing are estimates unless a guaranteed deadline is expressly stated. A safety- or authority-required change is promptly reported and additional cost approved in advance where possible. Loss, damage, shortage or delay must be reported within the legal or consignment-note period with images, packaging and value evidence; a fair investigation and reasoned response follow.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

A liability limit applies only under mandatory law or convention, considering role, declared value and fault, and never to wilful misconduct, fraud or non-limitable responsibility. Subcontracting carriage does not release a forwarder from an obligation the law keeps with it.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.