Marketplace and Third-Party Suppliers

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

Before payment each offer states whether the Operator is DIRECT_SELLER/DIRECT_SERVICE_PROVIDER or MARKETPLACE_INTERMEDIARY and a direct contract forms with THIRD_PARTY_SUPPLIER the supplier identified in the relevant request or offer. The supplier's legal name, contact, country, role, required authorisation and receipt or invoice responsibility must be shown.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The supplier is responsible for accurate description, availability, price, authorisation and its performance and must promptly report changes. The Operator is responsible for fair marketplace operation, displaying identity and terms, accurate order forwarding, accepted payment action, report handling and its own commitments. Illegal, fraudulent, unsafe or infringing listings are removed or suspended.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

Cancellation, refund, warranty and complaint handling follow law, role and the offer policy. The Operator records the complaint, forwards evidence to the responsible party and decides the part within its role; the label 'marketplace' alone cannot deny mandatory responsibility or actual control. Money is received only for the disclosed beneficiary and within a lawful role.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

Rankings, reviews and verification badges must disclose criteria and commercial relationships and must not be secretly manipulated or discriminatory. Supplier or customer suspension must be proportionate, reasoned where possible and open to appeal unless notice would prejudice safety or a lawful investigation.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.