1. Scope and responsible provider
This Policy applies only to physical products and other Orders that expressly show PHYSICAL_DELIVERY or STORE_PICKUP. Checkout identifies the legal seller, Supplier and fulfilment provider. Digital access, tickets, reservations and services follow their stated fulfilment instructions instead.
2. Address, recipient and regions
The customer must provide a complete supported delivery address, recipient name and reachable phone number. Available regions and methods are shown before order submission. We do not promise delivery to an undisclosed region; an unsupported or inaccurate address may require correction, cancellation or an additional fee agreed before dispatch.
3. Fees and estimates
The delivery fee and estimated period, if available, are displayed before acceptance and captured with the Order. Estimates are not guarantees unless expressly stated. Dispatch begins only after the required payment or confirmation, and delays caused by weather, customs, access restrictions, carrier disruption or force majeure are communicated when known.
4. Inventory and shipment status
Finite stock is reserved atomically when the Order is created to reduce overselling. Payment does not itself prove dispatch or delivery. Fulfilment is tracked separately through PENDING, PROCESSING, SHIPPED, READY_FOR_PICKUP and DELIVERED or a relevant failure/cancellation state; available tracking or pickup instructions are sent through the recorded contact channel.
5. Delivery and store pickup
The recipient may be asked to confirm identity, condition and receipt. Failed delivery caused by absence, inaccessible address or incorrect data may result in redelivery or return costs under the stored Item policy. Store pickup requires the stated order evidence and collection within the stated period; uncollected goods are handled under that policy, not automatically treated as refunded.
6. Damaged, wrong or missing products
Inspect the package promptly. Report visible damage, missing contents or a wrong product to [email protected] with the order number, photographs and packaging evidence within the disclosed period. The responsible seller or Supplier may arrange inspection, replacement, repair, return or refund. Return shipping is borne by the responsible party where the confirmed error or damage is theirs; otherwise the stored policy applies.
7. Return eligibility and condition
A change-of-mind return is available only when the Item policy and mandatory law allow it, within the stated deadline and condition requirements. Products should be unused with original parts, accessories and packaging unless examination was reasonably necessary. Personalized, perishable, hygiene-sensitive, activated or consumed products may be excluded where lawful and disclosed. Refund calculation and timing follow the stored cancellation policy.