Advertising Services

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

The Operator acts as ADVERTISING_SERVICE_PROVIDER. The order states subject, channel, duration, placement, format, audience, delivery metric and price. A commercial outcome, sale or ranking is not guaranteed unless a measurable commitment is expressly accepted.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The customer must provide advertiser identity, claims, prices, authorisations, warnings, age restrictions, offer conditions and substantiation, and hold rights to names, marks, images, music and other material. Misleading claims, hidden advertising, discrimination, prohibited goods and rights infringement are not accepted.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

The Operator may request changes for compliance, transparency or quality, or reject or suspend an order for a lawful reason with refund of any unperformed part. Operator approval does not replace the customer's legal review. Advertising must be recognisable as such, and approval evidence and the final version must be retained.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

Cancellation before production, after production and after placement starts is calculated separately by work actually done, unrecoverable cost and reserved capacity. A measurable delivery shortfall is first remedied by completion, replacement placement or price reduction; if impossible, the unperformed part is refunded.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

The customer is responsible, to the extent of fault and law, for infringement caused by its material or claims; the Operator remains responsible for its own changes, placement, advertising disclosure and accepted commitments. No unlimited indemnity or transfer of the other party's fault is created.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.