Education and University Services

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

The order states whether the Operator is a DIRECT_SERVICE_PROVIDER of teaching or advice, BOOKING_AGENT for the supplier identified in the relevant request or offer, or INFORMATION_ONLY. The Operator is not represented as a university or awarding body unless its accreditation and authorisation are verified and disclosed.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

The service, teacher or adviser, duration and schedule, prerequisites, language, assessment, any certificate, price and instalments, tuition and third-party charges, application deadline and cancellation policy are disclosed. Admission, visa, scholarship, credit transfer, employment or recognition is not guaranteed and is decided by the relevant institution or authority.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

The applicant must provide genuine information and documents, valid translations and meet deadlines, and must complete academic work personally. The Operator reviews or forwards documents only within the accepted scope and must not offer forgery, academic misconduct, work performed for a student or influence promises. The institution must promptly disclose programme or criteria changes.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

Refund of the Operator's fee is assessed by work performed and disclosed terms; tuition or institutional charges follow law and the institution's policy. Admission refusal alone does not make genuinely performed work refundable, but unperformed service, misrepresentation or material defect has lawful remedies. A material course change creates proportionate choices.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

A pass-through payment, document and communication with an institution must identify recipient and amount. The Operator is not responsible for the institution's independent decision but is responsible for timely forwarding, accurate role disclosure and its own performance. Sensitive education and identity information is transferred only as necessary.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.