SIM Cards and Digital Products

The order confirmation or contract will state whether the Operator is the direct seller or service provider, acts for a supplier, operates as a marketplace intermediary, or provides information only. The contracting party and, where different, the supplier and their contact details must be shown before payment. The names ANQ, Kaleske, DOROB, Kaleske House and Kaleske Shop do not by themselves establish separate legal persons.

The actual seller or provider the supplier identified in the relevant request or offer and the Operator's role as DIRECT_SELLER or MARKETPLACE_INTERMEDIARY are identified before purchase. Network service is supplied by the relevant telecommunications operator under its authorisation and terms.

Before an order is accepted, the description, total price and currency, taxes and mandatory charges, performance time or period, material restrictions, cancellation rules, and responsible party will be disclosed. A contract becomes binding when clear acceptance is issued and, where required, an authorised payment is confirmed; an acknowledgement of a request alone does not guarantee acceptance.

Physical or electronic form, coverage countries and networks, fair-use volume and speed, validity, activation timing and method, compatible devices, tethering, use restrictions, identity requirements and price or later top-up are disclosed before payment. A coverage map is an estimate and not a guarantee at every location.

The Operator and the relevant supplier must perform the accepted service with reasonable care and in accordance with the confirmed information. The customer must provide complete and accurate information and required documents, cooperate on time, observe safety and conduct requirements, and check names, dates, destinations, specifications and price before confirmation.

Before activation the customer checks compatibility and destination, provides lawful identity details accurately and protects credentials and codes. Illegal use, harassment, restriction circumvention or transfer of a used code is prohibited. The provider must supply activation instructions and fault support.

Rights to change or cancel and the refundable amount depend on mandatory law, the extent of performance, costs actually incurred, and terms disclosed before purchase. Nothing in this document removes a non-waivable consumer right. A deduction is made only where lawful, genuinely connected to the order, and disclosed in advance.

For an unactivated or undelivered product, cancellation and refund follow law and disclosed terms. After activation or code reveal, a return restriction applies only if lawful and knowingly accepted; a defective product, invalid code, inaccurate description or unprovided service still has lawful remedies. Partial use is assessed against usable value and the actual defect.

Where a third party is involved, each party's responsibility follows the disclosed role, the contract and the law. The Operator remains responsible for its own conduct, information it must provide, and obligations it accepts, and is not released from statutory responsibility by a general disclaimer. No limitation applies to fraud, wilful misconduct, personal injury, or responsibility that the law does not permit to be limited.

A fault involving the device, network, settings or destination is diagnosed with the relevant party and is not attributed to the customer without assessment. A safety or legal suspension must be proportionate and, where possible, notified with a route to challenge.

Send a complaint to [email protected] with the order number, a clear description, relevant evidence and the requested remedy. Receipt will be acknowledged within 3 business days and a target response provided within 15 business days; a complex matter may take longer with notice and reasons. Armenian law governs without removing mandatory protection of the consumer's residence. Once approved by Armenian counsel, the Armenian version controls interpretation to the extent permitted; a translation difference will not be read to reduce mandatory rights.