General rules for cancelling Kaleske services and reservations, determining refund eligibility, processing approved refunds and reviewing cancellation-related requests.
Refund and Cancellation Overview
Cancellation and refund conditions depend on the type of service, the applicable cancellation deadline, provider conditions, the status of the reservation and costs already incurred.
Tours, accommodation, event tickets and other services may have different cancellation conditions. Service-specific terms displayed for the relevant booking or offer apply together with this Policy.
Submitting a cancellation request does not automatically guarantee a full or immediate refund. Eligibility and the amount available for refund must first be reviewed under the conditions applicable to the relevant service.
How to Submit a Cancellation Request
Cancellation or refund requests should be submitted through official Kaleske support channels.
The customer should provide the order number or tracking code when available, together with the service, reservation details, reason for cancellation and any supporting information needed for review.
The time at which the request is received may affect refund eligibility. Customers should therefore contact Kaleske as soon as their plans change.
Incomplete or duplicate requests may make the same case more difficult to identify and process.
Tours and Accommodation
Tour cancellations may depend on the cancellation deadline, services already purchased for the traveler, minimum participation requirements, supplier commitments and other non-recoverable costs.
Accommodation cancellations are subject to the conditions of the relevant property or rate. Some reservations may permit free cancellation before a stated deadline, while others may be partially refundable or non-refundable after confirmation.
No-show, late arrival or voluntary early departure does not automatically create a right to a refund and is reviewed according to the applicable reservation conditions.
Events, Concerts and Tickets
Event and concert ticket refunds depend on the ticket conditions and the organizer's applicable policy.
If an event is cancelled, postponed or rescheduled, available options may include continued ticket validity, an alternative date or refund depending on the conditions applicable to the event.
A customer's inability to attend an event that takes place as scheduled does not automatically make the ticket refundable.
Factors Affecting the Refund Amount
The amount eligible for refund may be affected by the service type, cancellation timing, consumed portion of the service, costs already paid to providers and non-refundable amounts disclosed for the transaction.
Requests submitted close to the start of a service may result in a lower refund or no refund where commitments or costs can no longer be recovered.
If cancellation results from a provider issue, service unavailability or circumstances outside reasonable control, the available refund or alternative is reviewed based on the relevant booking conditions and recoverable amounts.
Refund Timing and Method
Once a refund is approved, Kaleske initiates the applicable financial process.
Where technically possible, card payments are generally refunded through the applicable original payment method. Another method may be used where required by the payment provider, law or the circumstances of the transaction.
The time required for an approved refund to appear may depend on the bank, payment network or other external financial process and is not always controlled by Kaleske.
Currency conversion or external bank charges may affect the amount ultimately displayed by the customer's financial institution where currencies differ.
Cases That May Not Be Refundable
Services already fully provided, non-refundable reservations or tickets, costs already irreversibly incurred and cancellations received after an applicable deadline may not be refundable.
Refund eligibility may also be limited where the user cannot use a service because of incorrect information, missing documents, late arrival, no-show or failure to comply with clearly disclosed requirements.
Fraudulent refund requests, false information or attempts to claim a refund for a service already consumed may result in rejection of the request and restriction of the related account or service access.
Changing a Booking Instead of Cancelling
Depending on the service and availability, it may be possible to change a date, guest information, reservation details or another part of the booking instead of cancelling it completely.
Changes are not guaranteed and may require provider approval, availability confirmation or payment of a price difference or other applicable cost.
A requested change is not final until it has been confirmed by Kaleske or the responsible provider.
Complaints and Final Review
Customers who disagree with a cancellation or refund outcome may request further review by providing the order or reservation number, an explanation and relevant supporting evidence.
Payment receipts, booking confirmations and related correspondence should be retained until the case has been resolved.
Kaleske reviews refund and cancellation cases according to the applicable reservation conditions, recorded transaction information and relevant legal requirements.
Have a Question About This Policy?
Send your question through an official Kaleske contact channel. Include the relevant service, order number or tracking code when available so the correct case can be reviewed.